Why hasn't my promotional discount applied?

Firstly, check that your order meets the terms and conditions associated with the promotion. Some of the common reasons for a promotion not applying are as follows:

  • Does the offer require you to enter a code? You can enter the code at the 'review bag' step of the checkout.
  • Does your cart meet the minimum spend? Purchase minimums refer to the sub-total of your cart and excludes shipping charges.
  • Does the voucher require you to be logged in as a member? Click on the person icon in the top right hand corner of the screen to login or join.
  • Is the voucher limited to Australian & New Zealand customers? If so, you’ll need to confirm your delivery address within Aus/NZ for the promo to apply.
  • Are the items in your cart applicable to the promotional offer? Some promotions are applicable to selected styles only, refer to the promotional terms and conditions for exclusions.
  • Promotional offers and vouchers cannot be used on sale items or gift vouchers.
  • Only one promotional offer can be redeemed per order.

If you are still having issues, contact our Customer Service team.

Why am I have trouble redeeming my Gift/Credit Voucher?

  • Gift/Credit vouchers are considered a type of payment, not a promotional code. Proceed through the checkout to the Payment step and select payment type Gift Card, enter your unique voucher and pin codes and submit. If you are splitting the purchase between multiple payment types the gift voucher must be applied before any other payment type.
  • If there is a balance owing you will be able to make payment using additional Gift Cards, or credit/debit cards. PayPal and Afterpay cannot be used as a secondary payment type with Gift Cards.  
  • Any unused balance will remain on the same Gift Card to be used for your next purchase. Retain your voucher and security codes for use next time.
  • If you are having trouble redeeming your gift/credit voucher, please check the terms and conditions associated with the voucher, and if problems persist contact our Customer Service team.

How do I update my account details?

Updating your member details is easy. Simply login to your account and go to your member profile (click on the person icon in the top right hand corner of the screen). Once amendments have been made, click 'update account' to confirm.

How secure is shopping on the Running Bare website?

Running Bare uses SSL protocol to ensure your online purchases are 100% secure. The SSL certificate encrypts personal information while it is being transmitted through the internet to ensure your details are kept secure. When shopping on the Running Bare site you will notice a padlock icon will appear when you click through to the checkout pages in the address bar of your internet browser to show that the connection is secure.

Do you keep my credit card details?

No, we do not store your credit card details and card information is protected by Windcave, PayPal and Afterpay.

Why didn't I receive my order confirmation?

If you have not received your order confirmation email, please check your junk/spam folder. Alternatively, if you have ordered under your member account you can access your order history in your member profile.  If you're still having troubles, contact our Customer Service team.

What happens if an item on my order is unavailable?

We always make our best efforts to ensure stock levels are 100% accurate, however if an item is no longer available we will attempt to source it from one of our retail locations, which may delay dispatch of your order for up to a week. If stock is sold out we will cancel the item from your order, issue a refund, and ship remaining items. You will be notified by email if there are updates to your order/item availability.

How long will it take for my order to arrive?

We strive to ship orders by the following business day. In Australia, your order will be delivered via Australia Post with signature on delivery required. Deliveries to metropolitan areas are normally within 1-4 days, please allow up to a week for deliveries to regional areas. For more information about shipping, including postage fees & international deliveries, please visit our Shipping page. 

Can I track my order?

Yes and it’s easy! Once your order is shipped you will receive a tracking confirmation email with an estimated delivery date. When you are placing your order, be sure to check your email address is entered correctly to receive tracking updates. For further information and details, please visit our Shipping page.

How do I return goods?

Try garments on immediately when you receive your order, taking care not to damage or dirty garments, swing tags or hygiene stickers. Eligible goods can be returned within 14 days: if you wish to return an item, check our Returns Policy to confirm eligibility and returns process.

How long will it take for my return/exchange to be processed?

We try to process return/exchange requests as quickly as possible, however during busy periods this may take longer than usual.
Return requests will be assessed by our Customer Service team; provided returning garments are in line with our Returns Policy we will process your request within 1-3 business days. Please note that your financial institution may need an extra 3-5 business days to clear refunds back into your account.
We recommend using trackable post services to return items, and keep an eye on your tracking advise to ensure goods are successfully delivered to us. If your return request has not been processed within a week of delivery, contact our Customer Service team. Please note that Running Bare is not liable for goods lost or damaged in transit.

Why did I receive a credit note and not a refund?

Only full priced items are eligible for a refund, a credit voucher will be issued for return of items purchased on sale. For more details on RB exchange, refunds & credit notes please see our Returns Policy.

An item I want is out of stock, will you be receiving more stock?

Most colours and prints are seasonal, so stock is limited; on occasion we will restock popular styles including our core lines. To be notified when an item is restocked, select the out of stock size, confirm your name and email address and select the Request Email option.

How can I decide what item best suits my workout needs?

We know that purchasing online can be tricky, so we’ve provided some tools to help you find the best product for your workouts needs. On every product page, you’ll find:

  • Detailed product description which includes key product features.
  • Fabric information providing in-depth understanding of each of our performance fabrics: how they fit and feel on the body, technical performance features, and the sorts of workout activities they are best-suited for.
  • Size guide specifying the body measurements we use as the basis for pattern-making and grading.

If you have further queries please feel free to reach out to our Customer Service Team at [email protected] or phone: (02) 9663 2111

How do I join the Running Bare Loyalty program?

The Running Bare loyalty program offers rewards for our customers with ongoing discounts and if you include your date of birth we will email a treat on your birthday! To join the RB VIP club, register your details here, or select the option to join at the checkout when finalising your purchase.

What is Running Bare's Ethics Policy?

Most of our performance styles are all made right here in Sydney, using Australian made fabrics. When browsing products in our online store, check the product features for the styles that are made locally in Australia.