RETURNS POLICY

EXTENDED RETURNS:

We know the holiday season can get pretty busy. To take the pressure off this festive season, we have extended our 14 day return policy.  Any items purchased from the 1st December 2019 till 24th December 2019 (inclusive) can be returned in-store or online up until 10th January 2020. For further details, please refer to our returns policy below.

If for any reason, you are not 100% satisfied with an item purchase at www.runningbare.com.au, simply return it to us within 14 days,  and we will happily provide an exchange, credit or refund, in accordance with the following policy.

Items must be returned in their original condition, with no sign of wear, and with all swing tags, and hygiene stickers intact and attached. Please complete the enclosed returns form and return with your item(s) and tax invoice to the address below. It is the customers responsibility to ensure items are returned to us: we recommend using trackable registered post, unfortunately Running Bare cannot accept any liability for goods returned by unregistered post. Shipping costs are incurred by the purchaser and are unfortunately non-refundable except in the instance that a product is deemed to be faulty.

Running Bare Australia

PO Box 305

Rosebery NSW 1445

Australia

We know sometimes sizing or styling can be tricky, so we are happy for you to return your online purchase to your local Running Bare retail store, for exchange or refund (in accordance with the below refund policy). Please ensure goods are packaged neatly, in their original condition, with no sign of wear, and with all swing tickets, and hygiene stickers intact and attached. Please retain your Running Bare order confirmation/ Invoice, as this proof of purchase will be required to process any returns.

Refunds

Running Bare are more than happy to refund any full priced item that is returned to us in accordance with the conditions below. Refunds are processed directly back to the account/card used for the original purchase.

Unfortunately we cannot offer a refund on items purchased on sale, however we are happy to issue a credit voucher, or to assist you in selecting an exchange.

Exchanges

Running Bare will gladly assist you with exchanging garments for an alternative size or colour, where available. Please note that stock is limited and we may not always be able to provide the requested exchange. In this instance, we will contact you to arrange an exchange, credit, or refund in accordance with our refund policy.

Credit Vouchers

Running Bare will happily provide a credit voucher where requested, or in lieu of refund for sale items. Credit Vouchers are provided as E-Vouchers, with a unique code, which will be emailed directly to the email address used on your original web order. Credit Vouchers are valid for 365 days, and can be redeemed at www.runningbare.com.au or in any Running Bare Retail store.

International Returns

If you are returning items delivered outside of Australia and New Zealand, we are happy to offer a refund/ credit for the full purchase value. Due to the extended delivery times for international post, we cannot offer exchange for international returns. We recommend that you simply re-purchase the desired new size/colour online and return the originally purchased item to our warehouse for a refund/ credit. Some items sell out quickly and/or may have limited stocks in some sizes and we would hate for customers to miss out that special item.

Running Bare cannot refund any duties or taxes levied by your country and incurred as a result of purchasing our products, please contact your local Customs government department for details of how to recover these costs.

Click here to view the Running Bare Online Returns Form, otherwise if you have any other questions or concerns, please feel free to contact our customer service team at sales@runningbare.com.au

Faulty Garments

Running Bare prides itself on our superior quality products. If you believe that an item you have purchased has a manufacturing fault, please contact us at returns@runningbare.com.au as soon as possible. Our quality control team will assess the garment, and if it is deemed to have a manufacturing fault, we will gladly organize a repair, replacement or refund, at our discretion. Personal wear and tear is not considered a manufacturing fault, and generally manufacturing faults will be apparent within the first couple of wears. We will happily provide a means of return postage for faulty purchases.

IN-STORE

If you change your mind about an item purchased from any of our Running Bare Retail stores simply return it to any Running Bare Retail store within 14 days and we will happily offer an exchange, refund or credit voucher equal to the purchase value of the item(s) as per the below policy.

Unfortunately, we cannot offer a refund on items purchased on sale, however we are happy to issue a credit voucher valid for 12 months, or to assist you in selecting an exchange to equal value.

Change of Mind

Change of mind purchases can be returned to your local Running Bare retail store: items must be returned in their original condition, with no sign of wear, and with all swing tickets, tags, and hygiene stickers intact and attached. Returns cannot be issued without original proof of purchase.

Faulty Items

If you believe that an item you have purchased has a manufacturing fault, please return it to the place of purchase as soon as possible, with your receipt. Our retail team are equipped to assess items in store, and if an item is deemed to have a manufacturing fault, we will gladly organize a repair, replacement or refund, at our discretion. Personal wear and tear is not considered a manufacturing fault, and generally manufacturing faults will be apparent within the first couple of wears.

Lay-by

We are happy to offer lay-by's on RB purchases in-store, and endeavour to make the purchase process as fuss free as possible. Lay-by's require a deposit of 20% of the total purchase value, and you have 4 weeks in order to complete payment of the goods. If for any reason you decide to cancel your lay-by, or if full payment is not made within the 4 week period, Running Bare will retain the 20% deposit amount as a cancellation fee, and the balance of any additional monies paid will be issued back to you as either a refund or store credit.