RETURNS POLICY
We want you to love our Running Bare
products as much as we love designing them for you! If you are not happy
with any of your Running Bare/ Rival Swim items please let us know.
IN-STORE
If you change your mind about an item
purchased from any of our Running Bare Retail stores simply return it to
any Running Bare Retail store within 14 days and we will happily offer an exchange or credit voucher equal to the purchase value of the item(s) as per the below policy.
Afterpay Purchases: Unfortunately we are unable to process returns on orders purchased using Afterpay all orders must be returned via post for online processing.
Change of Mind
Change of mind purchases can be
returned to your local Running Bare retail store: items must be returned in
their original condition, with no sign of wear, and with all swing
tickets, tags, and hygiene stickers intact and attached. Please retain
your Running Bare receipt, as this proof of purchase will be required to
process any returns.
If you wish to return an item that was purchased on sale, we will be happy to help you select an exchange to an equal value.
Faulty Items
If you believe that an item you have
purchased has a manufacturing fault, please return it to the place of
purchase as soon as possible, with your receipt. Our retail team are
equipped to assess items in store, and if an item is deemed to have a
manufacturing fault, we will gladly organize a repair, replacement or
refund, at our discretion. Personal wear and tear is not considered a
manufacturing fault, and generally manufacturing faults will be apparent
within the first couple of wears.
ONLINE RETURNS
If for any reason, you are not 100%
satisfied with an item purchase at www.runningbare.com.au,
simply return it to us within 14 days, and we will happily provide an
exchange, credit or refund, in accordance with the following policy.
Items must be returned in
their original condition, with no sign of wear, and with all swing tags, and hygiene stickers intact and attached. Please complete the enclosed returns form and return with your item(s) and tax invoice to the address below. We recommend you return goods
using trackable registered post, unfortunately Running Bare cannot
accept any liability for goods returned by unregistered post.
Running Bare Australia
PO Box 305
Rosebery NSW 1445
Australia
We know sometimes sizing or styling
can be tricky, so we are happy for you to return your online purchase to
your local Running Bare retail store, for exchange or refund (in
accordance with the below refund policy). Please ensure goods are
packaged neatly, in their original condition, with no sign of wear, and
with all swing tickets, and hygiene stickers intact and attached.
Please retain your Running Bare order confirmation/ Invoice, as this
proof of purchase will be required to process any returns.
Refunds
Running Bare are more than happy to
refund any full priced item that is returned to us in accordance with
the conditions below. Refunds are processed directly back to the
account/card used for the original purchase. Shipping costs are incurred
by the purchaser and are unfortunately non-refundable except in the
instance that a product is deemed to be faulty.
Unfortunately we cannot offer a refund
on items purchased on sale, however we are happy to issue a credit
voucher, or to assist you in selecting an exchange.
If you are returning garment delivered
internationally, the full purchase value of the item will be refunded/
credited, however Running Bare
cannot refund any duties or taxes levied by your country and incurred as
a result of purchasing our products. Please contact your local Customs
government department for details of how to recover these costs.
Exchanges
Running Bare will gladly assist you
with exchanging garments for an alternative size or colour, where
available. Please note that stock is limited and we may not always be
able to provide the requested exchange. In this instance, we will
contact you to arrange an exchange, credit, or refund in accordance with
our refund policy. Due to the extended delivery times for international orders, we can only provide a refund or credit voucher. We recommend that you simply re-purchase the desired new
size/colour online and return the originally purchased item to our
warehouse for a refund/ credit. Some items sell out quickly and/or may have
limited stocks in some sizes and we would hate for customers to miss out
that special item.
Credit Vouchers
Running Bare will happily provide a
credit voucher where requested, or in lieu of refund for sale items.
Credit Vouchers are provided as E-Vouchers, with a unique code, which
will be emailed directly to the email address used on your original
order. Credit Vouchers are valid for 12 months, and can be redeemed at
www.runningbare.com.au or in any Running Bare Retail store.
Faulty Garments
Running Bare prides itself on our
superior quality products. If you believe that an item you have
purchased has a manufacturing fault, please contact us at returns@runningbare.com.au
as soon as possible. Our quality control team will assess the garment,
and if it is deemed to have a manufacturing fault, we will gladly
organize a repair, replacement or refund, at our discretion. Personal
wear and tear is not considered a manufacturing fault, and generally
manufacturing faults will be apparent within the first couple of wears.
We will happily provide a means of return postage for faulty purchases.
Click here to view the Running Bare Online Returns Form, otherwise if you have any other questions or concerns, please feel free to contact our customer service team at sales@runningbare.com.au
Lay-by
We are happy to offer lay-by's on RB purchases in-store, and endeavour to make the purchase process as fuss free as possible. Lay-by's require a deposit of 20% of the total purchase value, and you have 4 weeks in order to complete payment of the goods. If for any reason you decide to cancel your lay-by, or if full payment is not made within the 4 week period, Running Bare will retain the 20% deposit amount as a cancellation fee, and the balance of any additional monies paid will be issued back to you as either a refund or store credit.