We want you to love our Running Bare products as much as we love designing them for you! If you are not happy with any of your Running Bare/ Rival or Wahine items we are more than happy to refund, exchange or credit your purchase - no questions asked.
Here’s what you need to do….
On receiving your order, try on all your purchases within 7-14 days. Please leave all tickets and hygiene stickers on the garment.
If you wish to return an item that you have purchased, request a Merchandise Return Number by contacting our customer service department by e-mail email@example.com
or phone (61) 2 9663 2111. Please state your order number and details of the item/s you wish to return and the new size if you require an exchange.
Items can be posted back to us at:
Running Bare Australia
PO Box 305
Rosebery NSW 1445
All merchandise that is correctly returned in accordance with the conditions below will be credited to the purchaser’s credit card, with the exception of:
Sale items. We are happy to issue a credit note or an exchange on these styles, but no refunds will apply.
- The shipping costs incurred by the purchaser will not be refunded except when a product is faulty.
Please note Goods and Services Tax (GST) will be refunded to Australian purchasers however Running Bare is not responsible for the refund of duties or taxes levied by your country incurred as a result of purchasing our products. You may be able to recover these costs by directly contacting your local Customs government department.
We are more than happy to exchange a garment for an alternate size, if we have it available. If we do not have the required size an alternate style, refund or credit will be offered.
Items that are considered faulty are those that are received in a damaged condition. Wear and tear to a product is not a sign that the item is faulty.
- All items must be returned in new and unused condition with all tags attached and in original condition. If your item shows any evidence of wear (includes, but is not limited to, strong perfume or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided.
- Goods must be returned within 14 days of receiving your order. 21 days for all international orders.
- Unfortunately Running Bare cannot accept any liability for goods returned by unregistered post.